Cancellation and Refund Policy

Last updated November 7, 2026

Free trial

Every new account starts with a free 14-day trial. You're not charged during the trial, and no card is needed to start. If you don't subscribe, nothing is charged.

Cancelling

• The account owner can cancel at any time from the billing page in RentalClerk, or by emailing us.
• Your subscription then stops renewing. You keep full access until the end of the period you've paid for; after that the account becomes read-only, so you can still see and export your records.
• Closed accounts are kept for 60 days in case you change your mind, then deleted.

Refunds

• First payment guarantee:if you're not happy, ask within 30 days of your first paid subscription charge and we'll refund it in full.
• Monthly plans:after that, monthly payments aren't refunded for partly used months; cancelling stops the next charge.
• Yearly plans:after the first 30 days, if you cancel a yearly plan we'll refund the unused full months on request.
• Our mistakes:if you were charged in error, such as a duplicate charge, we'll refund it in full.
• Setup and onboarding servicesthat have already been delivered aren't refundable.

Refunds go back to the original payment method and usually show within 5 to 10 business days, depending on your bank.

Changing plans

You can move to a higher plan at any time; the difference for the rest of the billing period is charged right away. Moving to a lower plan takes effect at your next renewal.

Questions

Rental Clerk LLC, 2470 Windy Hill Road SE, Marietta, GA 30067. Email info@rentalclerk.app.